Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, payment information (processed by PayPal or WiPay � we never store card details), and communications with our support team.

We automatically collect: IP address, browser type, pages visited, and access timestamps for security and analytics purposes.

2. How We Use Your Information

We use your information to: process purchases and deliver access codes, manage your account and subscription, send transactional emails (receipts, access codes, reminders), improve our services, and comply with legal obligations.

3. Payment Processing

All payment processing is handled by PayPal and WiPay. We do not store credit card numbers or full payment details on our servers. Please review PayPal's and WiPay's privacy policies for information on how they handle your payment data.

4. Email Communications

We send transactional emails (purchase receipts, access codes, password resets) which are essential to our service. With your consent, we also send marketing updates about new concerts and events. You can opt out of marketing emails at any time from your account settings.

5. Data Sharing

We do not sell your personal data. We may share data with: payment processors (PayPal, WiPay), email service providers (for transactional emails), and analytics providers � all under data processing agreements.

6. Data Retention

We retain your account data for as long as your account is active. Purchase records are retained for 7 years for accounting purposes. You may request deletion of your personal data by contacting support.

7. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, withdraw consent for marketing, and receive a copy of your data in a portable format. To exercise these rights, contact us via the support page.

8. Cookies

We use session cookies essential to platform operation (login state, cart). We do not use tracking or advertising cookies. Our video player (StreamingVideoProvider) may set cookies necessary for playback.

9. Security

We use industry-standard security measures including SSL/TLS encryption, secure password hashing, and regular security reviews. No method of transmission over the internet is 100% secure.

10. Contact

For privacy enquiries contact SCMedia Ltd via our support page.